VR Gerenciadora is an logistic company, that act between a delivery company and an ensurance company.
VR Gerenciadora is a logistics company, which operates between a delivery company and an insurance company, ensuring that the trips made by the delivery company are in accordance with the insurer's rules.
VR worked under an old system and because it was built without any design concept, it demanded a lot of operational effort, either during the implementation of the system with the client as during the monitoring operation, which was the main service of the system.
I had a great facility, which was how accessible were those involved in the project, both professionals in executive and strategic positions as well as operational positions, making it super accessible that I could meet with them to validate flows, watch the work of operators directly using the system, and test the various design interventions proposed by me being used.
After being aligned with the system processes, it was time to create a design workflow with the VR team, so that together we could work on the evolution of the project, but this time using all the power of design to make using the system a pleasant experience and satisfactory, and that was when the first deliverables emerged, both visual (UI) and strategic (UX) deliveries.
As the design process progressed, we were able to involve the most sensitive points of the system, and that's when we arrived at the Monitoring module, which was the heart of the system, the area of the system that was used for 24 hours by VR operators, since the their job was to monitor the travels of customers' trucks, and it was in this module that they consumed all the information they needed to that information make a decision in relation to travel, whether it be triggering the driver or triggering security authorities.
Now with a well-defined design flow and aligned with the team, and also with the consolidated design system approved with the owners of the product and tested with the operational team, we were able to apply the new VR design to the other modules of the system, such as 'Registration and consultation', a module in which the VR customer manages its drivers, including consulting the driver's criminal record.